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Id rather you do not use my name in the review because of my status. semakathembekwayo
1 reviews | Active since Aug 2023
30 Nov 2024, 07:13
Sick & tired of being refused to cancel despite having comp**** with Oneplan demands
Cancellation refused, despite it in written form over yhe last 6 months. Whenever, I look at my debit orders I find Oneplan & have to do a reversals. It started as minimal as R600 but now it has risen to R1300 the end of November 2024. I really am at my wits end. When I called them they said my daughter should do the cancellation in writing which she did, & at least I had a break from them but boom the previous month it happened again I did a debit reversal. Today is a crazy amount of R1300 that they've taken, how long. Should I be on guard against them taking my money. Should I be watching them like a hawk guarding my account against them every month??? I'm really tired & regret having tried to be with them. Please help!!! RSP THEMBEKWAYO
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Oneplan Insurance's replyOfficial
02 Dec 2024, 09:14Good day,
Thank you for taking our call earlier and allowing us to further discuss the matter at hand.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
According to our policy terms and conditions, any cancellation requests must be sent in writing to ***. Once we receive a cancellation request, our Cancellations Team will contact the policyholder within 5 business days to assist with the cancellation. If the request for cancellation was sent after the 7-day cooling off period there is a one (1) calendar month notice period that is required.
Thank you for taking our call earlier and allowing us to further discuss the matter at hand.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
According to our policy terms and conditions, any cancellation requests must be sent in writing to ***. Once we receive a cancellation request, our Cancellations Team will contact the policyholder within 5 business days to assist with the cancellation. If the request for cancellation was sent after the 7-day cooling off period there is a one (1) calendar month notice period that is required.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly to all clients. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
As per our telephonic conversation, we have proceeded to send an email to your listed email address as well as the policy holders email address and we will revert to you with the relevant feedback.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Oneplan Insurance's reply02 Dec 2024, 09:14
Official
Good day,
Thank you for taking our call earlier and allowing us to further discuss the matter at hand.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
According to our policy terms and conditions, any cancellation requests must be sent in writing to ***. Once we receive a cancellation request, our Cancellations Team will contact the policyholder within 5 business days to assist with the cancellation. If the request for cancellation was sent after the 7-day cooling off period there is a one (1) calendar month notice period that is required.
Thank you for taking our call earlier and allowing us to further discuss the matter at hand.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
According to our policy terms and conditions, any cancellation requests must be sent in writing to ***. Once we receive a cancellation request, our Cancellations Team will contact the policyholder within 5 business days to assist with the cancellation. If the request for cancellation was sent after the 7-day cooling off period there is a one (1) calendar month notice period that is required.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly to all clients. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
As per our telephonic conversation, we have proceeded to send an email to your listed email address as well as the policy holders email address and we will revert to you with the relevant feedback.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan