SP
Sharon-Dean Phillips
1 reviews | Active since Dec 2021
22 Jan 2025, 10:04
Sick. Physically and mentally
One plan does not do well. Especially when u are sick. I put in a claim to go the doctor, as my husband is really sick. The doctor we need to go to does not take cards. Only cash. We tried to withdraw the money but the card was inactive. We tried messaging on the WhatsApp line and no one is giving us a direct answer. The money Is loaded on their side but there is nothing on ours. Now have to deal with people who can't answer a straight message and talking to a computer while being sick and now dealing with this as well. I thought it was supposed to be easy and efficenct. It's not. I am canceling my claim and the insurance this month.
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Oneplan Insurance's replyOfficial
22 Jan 2025, 11:26Hi Sharon-Dean,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint, and we have escalated the matter to the relevant department to be investigated. We will be in contact with you to provide feedback.
Once again, we apologize for any inconvenience caused and we hope to restore your experience with our services..
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint, and we have escalated the matter to the relevant department to be investigated. We will be in contact with you to provide feedback.
Once again, we apologize for any inconvenience caused and we hope to restore your experience with our services..
Kind Regards,
Oneplan
Oneplan Insurance's reply22 Jan 2025, 11:26
Official
Hi Sharon-Dean,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint, and we have escalated the matter to the relevant department to be investigated. We will be in contact with you to provide feedback.
Once again, we apologize for any inconvenience caused and we hope to restore your experience with our services..
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint, and we have escalated the matter to the relevant department to be investigated. We will be in contact with you to provide feedback.
Once again, we apologize for any inconvenience caused and we hope to restore your experience with our services..
Kind Regards,
Oneplan