SS
Simone S
1 reviews | Active since Aug 2023
11 Aug 2023, 11:08
Sibusiso have really been a great help, and gave me the relevant information I required
Sibusiso have really been a great help, and gave me the relevant information I required. I've always chosen One Pet above all other insurances, your plan is amazing and it meets the needs of my baby but my previous customer care experience was really bad, with numerous agents I really considered changing course. Sibusiso have really just made my day with his exceptional service, I really hope there can be more efficiency from eveyone we encounter. Thank you so much!💕
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Oneplan Insurance's replyOfficial
11 Aug 2023, 11:57Hi Simone,
Thank you for taking the time to compliment Sibusiso on his excellent customer service. Our clients and fur-babies are important to us, and we hope to provide them with the best service possible.
We sincerely apologize for the previous experience you had, and we appreciate the opportunity granted to restore that experience. We are pleased to hear that despite the circumstances Sibusiso has made such a lasting impression on you and we will be sure to recognize his efforts.
We hope that you have a pleasant experience going forward. If you need any assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on *** for further assistance.
Thank you for choosing Oneplan as your preferred insurance for your fur-babies needs.
Kind Regards,
Oneplan
Thank you for taking the time to compliment Sibusiso on his excellent customer service. Our clients and fur-babies are important to us, and we hope to provide them with the best service possible.
We sincerely apologize for the previous experience you had, and we appreciate the opportunity granted to restore that experience. We are pleased to hear that despite the circumstances Sibusiso has made such a lasting impression on you and we will be sure to recognize his efforts.
We hope that you have a pleasant experience going forward. If you need any assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on *** for further assistance.
Thank you for choosing Oneplan as your preferred insurance for your fur-babies needs.
Kind Regards,
Oneplan
Oneplan Insurance's reply11 Aug 2023, 11:57
Official
Hi Simone,
Thank you for taking the time to compliment Sibusiso on his excellent customer service. Our clients and fur-babies are important to us, and we hope to provide them with the best service possible.
We sincerely apologize for the previous experience you had, and we appreciate the opportunity granted to restore that experience. We are pleased to hear that despite the circumstances Sibusiso has made such a lasting impression on you and we will be sure to recognize his efforts.
We hope that you have a pleasant experience going forward. If you need any assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on *** for further assistance.
Thank you for choosing Oneplan as your preferred insurance for your fur-babies needs.
Kind Regards,
Oneplan
Thank you for taking the time to compliment Sibusiso on his excellent customer service. Our clients and fur-babies are important to us, and we hope to provide them with the best service possible.
We sincerely apologize for the previous experience you had, and we appreciate the opportunity granted to restore that experience. We are pleased to hear that despite the circumstances Sibusiso has made such a lasting impression on you and we will be sure to recognize his efforts.
We hope that you have a pleasant experience going forward. If you need any assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on *** for further assistance.
Thank you for choosing Oneplan as your preferred insurance for your fur-babies needs.
Kind Regards,
Oneplan