SW
Shani W
1 reviews | Active since Jul 2016
05 Jul 2023, 13:53
Sibusiso assisted me very professionally
Sibusiso assisted me very professionally. I have only given 4 stars as there are constant problems loading funds as I was forced to change options because the one I was on was discontinued. I had no break in membership and was assured that I would have NO waiting periods. However, when I want to load funds it will not allow it and I have to go to great lengths to rectify this. Hopefully, this problem will be sorted out. Well done to Sibusiso. He was a star!
Helpful (0)
Replies (1)0
Replies (1)
Oneplan Insurance's replyOfficial
05 Jul 2023, 15:25Hi Shani,
Thank you for sharing your service experience with us and for complimenting Sibusiso on his excellent customer service.
We appreciate the opportunity granted to restore the experience and we sincerely apologize for any issues you may have experienced with regards to loading a claim.
Should you require any further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please send us a message at ***.
We hope that you have a pleasant experience going forward. If you need any further assistance, please don't hesitate to pop us a message on those platforms for assistance.
Thank you for choosing Oneplan as your preferred insurance for your needs.
Kind Regards,
Oneplan
Thank you for sharing your service experience with us and for complimenting Sibusiso on his excellent customer service.
We appreciate the opportunity granted to restore the experience and we sincerely apologize for any issues you may have experienced with regards to loading a claim.
Should you require any further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please send us a message at ***.
We hope that you have a pleasant experience going forward. If you need any further assistance, please don't hesitate to pop us a message on those platforms for assistance.
Thank you for choosing Oneplan as your preferred insurance for your needs.
Kind Regards,
Oneplan
Oneplan Insurance's reply05 Jul 2023, 15:25
Official
Hi Shani,
Thank you for sharing your service experience with us and for complimenting Sibusiso on his excellent customer service.
We appreciate the opportunity granted to restore the experience and we sincerely apologize for any issues you may have experienced with regards to loading a claim.
Should you require any further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please send us a message at ***.
We hope that you have a pleasant experience going forward. If you need any further assistance, please don't hesitate to pop us a message on those platforms for assistance.
Thank you for choosing Oneplan as your preferred insurance for your needs.
Kind Regards,
Oneplan
Thank you for sharing your service experience with us and for complimenting Sibusiso on his excellent customer service.
We appreciate the opportunity granted to restore the experience and we sincerely apologize for any issues you may have experienced with regards to loading a claim.
Should you require any further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please send us a message at ***.
We hope that you have a pleasant experience going forward. If you need any further assistance, please don't hesitate to pop us a message on those platforms for assistance.
Thank you for choosing Oneplan as your preferred insurance for your needs.
Kind Regards,
Oneplan