1 reviews | Active since Jul 2021
SHOCKING SERVICE - STAY AWAY!!!
Dont, know how they are still in business when the oerate with the complete lack of service they do! It's nightnmre getting claims paid out, takes weeks! The 'card ' they give you to pay with, dont work & customer service has less than zero interset in sorting it out for you. No idea whether the so called discount they claim to offer on pet food even exists as i've never been able to log in on their website and again, ZERO interest from one plan to help sort out the probelm. And worst of all, now that i'm wanting to cancel my policy it seems impossible! ZERO response to emails, whatsapp support tells me to just email again, and if you call, you are told that you cannot speak to anyone who can asits and must just send an email! PATHETIC SERVICE!!!!!! STAY AWAY!!!
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do value all our clients.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do value all our clients.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan