AB
Andrea B
1 reviews | Active since Aug 2012
01 Oct 2021, 10:25
Shocking service
I received a message from One Plan pet insurance saying my account is in arrears. I pay my account every month on the same date, so i could not understand the message, emailed them and called them for 2 weeks, sent proof of payments, and no-one, not one single person has come back to me with regards to reconciling my account. I have been with one plan for about 10 years and can honestly say this is the most shocking ,appaling service i have ever had. Not one single person has bothered to email me, call me and i have been calling and emailing every single day for 2 weeks. Shocked to say the leaset
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Replies (3)AB
Andrea B's updateReviewer Update
01 Oct 2021, 11:02I received a call from Letticia Dichaba! Excellant service and very friendly and polite, One Plan needs more of her, she sorted out my issue within a few minutes. Thank you Letticia, you seem to be the only one holding up the name of One Plan pet Insurance.
AB
Andrea B's update01 Oct 2021, 11:02
Reviewer Update
I received a call from Letticia Dichaba! Excellant service and very friendly and polite, One Plan needs more of her, she sorted out my issue within a few minutes. Thank you Letticia, you seem to be the only one holding up the name of One Plan pet Insurance.
Oneplan Insurance's replyOfficial
01 Oct 2021, 11:54Good day Andrea,
Thank for taking our call earlier and for the feedback on your interaction with Letticia.
We sincerely apologize for the previous experience you had, and we appreciate the opportunity granted to restore that experience. Please rest assured that this matter will be investigated, and measures will be put in place to ensure that this does not reoccur as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We are pleased to hear that despite the circumstances Letticia has made such a lasting impression on you with her friendly and excellent customer service. We will be sure to recognize her efforts.
If you need any further assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Thank for taking our call earlier and for the feedback on your interaction with Letticia.
We sincerely apologize for the previous experience you had, and we appreciate the opportunity granted to restore that experience. Please rest assured that this matter will be investigated, and measures will be put in place to ensure that this does not reoccur as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We are pleased to hear that despite the circumstances Letticia has made such a lasting impression on you with her friendly and excellent customer service. We will be sure to recognize her efforts.
If you need any further assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Oneplan Insurance's reply01 Oct 2021, 11:54
Official
Good day Andrea,
Thank for taking our call earlier and for the feedback on your interaction with Letticia.
We sincerely apologize for the previous experience you had, and we appreciate the opportunity granted to restore that experience. Please rest assured that this matter will be investigated, and measures will be put in place to ensure that this does not reoccur as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We are pleased to hear that despite the circumstances Letticia has made such a lasting impression on you with her friendly and excellent customer service. We will be sure to recognize her efforts.
If you need any further assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Thank for taking our call earlier and for the feedback on your interaction with Letticia.
We sincerely apologize for the previous experience you had, and we appreciate the opportunity granted to restore that experience. Please rest assured that this matter will be investigated, and measures will be put in place to ensure that this does not reoccur as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We are pleased to hear that despite the circumstances Letticia has made such a lasting impression on you with her friendly and excellent customer service. We will be sure to recognize her efforts.
If you need any further assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
AB
Andrea B's updateReviewer Update
17 Jan 2022, 13:12Thank you Letticia, excellent service once again.
AB
Andrea B's update17 Jan 2022, 13:12
Reviewer Update
Thank you Letticia, excellent service once again.