SHOCKING SERVICE

<p>I am most disappointed with your response or lack of a response there of.</p> <p>I had distinctly asked that Robert Ngobeni to check all records for all payments made and send me a statement. I am referring to proof of payment sent to customer care in March - ********** ********** 74 where I was double debited yet I have been told they only received 1 payment. </p> <p>I also requested that you change my debit date to the 1st of the month as I have never ever given One Plan/Pet authorization to debit my account on any earlier date (ie: 24th). I was told this change was done but it was not. I also requested you to provide proof of who requested same and you have not provided it. Once again One Pet has debited my account not once but twice on the 24th/25th. I have subsequently reversed these debits. Also when I stopped the debit of R390 going through, you cleverly changed the amount to R420. I have not authorized this amount either. So you are going against the banking law. I will be lodging a formal complaint with the Insurance Ombudsman. </p> <p>I have also rep**** to his email asking him to get back to me and to date no response. Now they send me a mail saying my POlicy has been cancelled. I was not able to use the policy for over a year and a half now due to constant issues saying I owe them money. </p> <p>A response froma senior manage would be appreciated.</p>