aH
ashley H
1 reviews | Active since Mar 2014
21 Oct 2015, 16:08
Shocking service `
I moved from my previous pet insurance to Onepet and I am truly regretting every moment of it.<br> <br> Not only are the call center staff very rude by huffing and puffing in my ear while I explain my problem. I have no been waiting 2 months for my card to be delivered, I have done 3 follow up calls and sent out numerous emails - every time I get told that my card will be sent out on urgent delivery and they are truly sorry for the delay!!!<br> <br> This is shocking service, I am dreading having to submit claims or get approvals for treatments!<br> <br> Should I not have this card by tomorrow, as explained to Kisendree on 21 Oct 2015 03.55pm, I will cancel this policy!!
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Oneplan Insurance's replyOfficial
22 Oct 2015, 12:02Hello Ashinds,
Thank you for bringing the above to our attention.
We have since identified that your card was awaiting delivery at the courier service.
We have taken corrective action to prevent this from happening in the future. We can confirm that arrangements were made and your card was successfully delivered.
Please accept our apologies for any inconvenience caused to you.
Trust you find the above in order.
Kind Regards
Thaneshree Konar
Onepet Customer Care
Thank you for bringing the above to our attention.
We have since identified that your card was awaiting delivery at the courier service.
We have taken corrective action to prevent this from happening in the future. We can confirm that arrangements were made and your card was successfully delivered.
Please accept our apologies for any inconvenience caused to you.
Trust you find the above in order.
Kind Regards
Thaneshree Konar
Onepet Customer Care
Oneplan Insurance's reply22 Oct 2015, 12:02
Official
Hello Ashinds,
Thank you for bringing the above to our attention.
We have since identified that your card was awaiting delivery at the courier service.
We have taken corrective action to prevent this from happening in the future. We can confirm that arrangements were made and your card was successfully delivered.
Please accept our apologies for any inconvenience caused to you.
Trust you find the above in order.
Kind Regards
Thaneshree Konar
Onepet Customer Care
Thank you for bringing the above to our attention.
We have since identified that your card was awaiting delivery at the courier service.
We have taken corrective action to prevent this from happening in the future. We can confirm that arrangements were made and your card was successfully delivered.
Please accept our apologies for any inconvenience caused to you.
Trust you find the above in order.
Kind Regards
Thaneshree Konar
Onepet Customer Care