SHOCKING CUSTOMER SERVICE

Getting another healthy animal insured on the same policy is proving a massive issue, Someone phoned me then said they had to transfer me to another department, then I got a message asking me if I was satisfied with the call, I declined to answer, its my right not to answer that question. It said press 1 if I was satisfied or 2 if I was not satisfied, how can you force someone to answer that question, its against the law. Anyway, your phone system would let me go past that so I pressed 2 that I was not satisfied and it promptly said thank you and disconnected the call. This is shocking customer service to say the least and I shudder to think what the service will be like when or if I ever have to claim. NO THANK YOU JUST CANCEL I WILL BE GOING TO DOTSURE