Shocking customer service and incorrect billing

Item: Oneplan Insurance
Rating: 1
Author: Sharnay N

Please note that I have been charged TWICE for the standard bank card. Please refund my FNB account with the extra card fee you have charged. Please contact me via email as I am out of the country

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Replies (1)

Oneplan Insurance's replyOfficial

23 Oct 2017, 11:06

Hi Sharnay,

We would like to sincerely apologize for the inconvenience caused. We are in the process of issuing your refund. We will inform you once this has been done.

Regards,

The Oneplan Team

Oneplan Insurance's reply23 Oct 2017, 11:06

Official

Hi Sharnay,

We would like to sincerely apologize for the inconvenience caused. We are in the process of issuing your refund. We will inform you once this has been done.

Regards,

The Oneplan Team