Shocking customer service

Oneplan ignores you until you call them because you receive no reply. They ask you how you’d like to have your issue resolved instead of helping you. They would rather lose a customer than deal with the claim? How does that work? It’s taken me a week now to go from “yes m’am I’ll send you the information and formal explination” to “you can just cancel your policy right now”. I never did receive that explanation... you can be as friendly and patient as you want you will not receive service, then turn over to frustration and they let you cancel. Oh well at least I’m moving over to a better insurance company now.