AS
Annabelle S
1 reviews | Active since Jan 2021
19 Jan 2021, 10:40
Shocked and Horrified
I am shocked and horrified at the shameful service I have received from this company. How can adding a second pet to an existing policy be so difficult? I am taking my business elsewhere because if adding a pet to a policy is this complicated, I cannot imagine how impossible it will be to claim. Well done Oneplan Pet Insurance. In stead of gaining a client, you just lost one.
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Oneplan Insurance's replyOfficial
19 Jan 2021, 13:27Good day Annabelle,
We would like to apologize profusely for the inconvenience caused by this whole ordeal as this is not the level of service that we aim to provide our clients with.
Thank you for taking the time to bring this to our attention, we tried contacting you to no avail. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations. We would like to assist further in this regard. Kindly provide us with a suitable time or an alternate contact number to contact you on to further discuss the matter at hand.
Once again we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
We would like to apologize profusely for the inconvenience caused by this whole ordeal as this is not the level of service that we aim to provide our clients with.
Thank you for taking the time to bring this to our attention, we tried contacting you to no avail. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations. We would like to assist further in this regard. Kindly provide us with a suitable time or an alternate contact number to contact you on to further discuss the matter at hand.
Once again we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Oneplan Insurance's reply19 Jan 2021, 13:27
Official
Good day Annabelle,
We would like to apologize profusely for the inconvenience caused by this whole ordeal as this is not the level of service that we aim to provide our clients with.
Thank you for taking the time to bring this to our attention, we tried contacting you to no avail. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations. We would like to assist further in this regard. Kindly provide us with a suitable time or an alternate contact number to contact you on to further discuss the matter at hand.
Once again we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
We would like to apologize profusely for the inconvenience caused by this whole ordeal as this is not the level of service that we aim to provide our clients with.
Thank you for taking the time to bring this to our attention, we tried contacting you to no avail. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations. We would like to assist further in this regard. Kindly provide us with a suitable time or an alternate contact number to contact you on to further discuss the matter at hand.
Once again we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan