CL
Charmaine L
1 reviews | Active since May 2018
31 Jul 2023, 11:21
Shari was helpful and prompt with the query
Shari was helpful and prompt with the query. Th e only thing is I still haven't received feedback about the Payment from your side after 2 weeks, whether it has been paid or not. She's the third person I've spoken to!
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Replies (1)
Oneplan Insurance's replyOfficial
31 Jul 2023, 14:00Hi Charmaine,
Thank you for sharing your service experience with us, we strive to attend to all our queries in a timely manner. Kindly note that you will receive electronic communication once the claim has been finalized, any refunds that are processed into the Onecard reflects within 60 seconds and any refunds processed into a bank account may take between 7 - 14 working days or sooner to reflect depending on the banks.
We have proceeded to forward your details to the relevant department, and one of our consultants will be in contact with you to assist you further.
Thank you for choosing Oneplan for your insurance needs.
Kind Regards,
Oneplan
Thank you for sharing your service experience with us, we strive to attend to all our queries in a timely manner. Kindly note that you will receive electronic communication once the claim has been finalized, any refunds that are processed into the Onecard reflects within 60 seconds and any refunds processed into a bank account may take between 7 - 14 working days or sooner to reflect depending on the banks.
We have proceeded to forward your details to the relevant department, and one of our consultants will be in contact with you to assist you further.
Thank you for choosing Oneplan for your insurance needs.
Kind Regards,
Oneplan
Oneplan Insurance's reply31 Jul 2023, 14:00
Official
Hi Charmaine,
Thank you for sharing your service experience with us, we strive to attend to all our queries in a timely manner. Kindly note that you will receive electronic communication once the claim has been finalized, any refunds that are processed into the Onecard reflects within 60 seconds and any refunds processed into a bank account may take between 7 - 14 working days or sooner to reflect depending on the banks.
We have proceeded to forward your details to the relevant department, and one of our consultants will be in contact with you to assist you further.
Thank you for choosing Oneplan for your insurance needs.
Kind Regards,
Oneplan
Thank you for sharing your service experience with us, we strive to attend to all our queries in a timely manner. Kindly note that you will receive electronic communication once the claim has been finalized, any refunds that are processed into the Onecard reflects within 60 seconds and any refunds processed into a bank account may take between 7 - 14 working days or sooner to reflect depending on the banks.
We have proceeded to forward your details to the relevant department, and one of our consultants will be in contact with you to assist you further.
Thank you for choosing Oneplan for your insurance needs.
Kind Regards,
Oneplan