Shannon McPherson wa...

Hi Gregory, 

Thank you for taking the time to share your feedback with us. We’re pleased to hear that Shannen provided you with great service, your kind words about her will certainly be shared and are truly appreciated. 

At the same time, we’re sorry to hear about your earlier experience, which clearly left you feeling frustrated. This is not the level of service we aim to deliver, and we regret that your interaction did not meet your expectations. 

Your feedback is important to us, as it helps highlight where we need to improve both consistency and overall client experience. Please know that this has been noted and will be addressed internally. 

Thank you again for your honest feedback. We appreciate it and remain committed to providing you with a better experience going forward. 

Kind regards, 
Oneplan.