AR
Azalea R
1 reviews | Active since Jan 2022
15 Mar 2023, 08:33
Shannen McPherson is the agent who assisted me with swiftly processing my claim for assessment
Shannen McPherson is the agent who assisted me with swiftly processing my claim for assessment. It was quick and painless. The processing time is a story for another day but very happy with how knowledgeable Shannen is. Thank you Oneplan.
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Oneplan Insurance's replyOfficial
15 Mar 2023, 09:02Hi Azalea,
Your awesome feedback regarding the service received from Shannen is highly appreciated. Thank you for sharing your service experience with us, we strive to attend to all our queries in a timely manner. Kindly note that you will receive electronic communication once the claim has been finalized, any refunds that are processed into the Onecard reflects within 60 seconds and any refunds processed into a bank account may take between 7 - 14 working days or sooner to reflect depending on the banks.
Should you require any further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message at ***.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Your awesome feedback regarding the service received from Shannen is highly appreciated. Thank you for sharing your service experience with us, we strive to attend to all our queries in a timely manner. Kindly note that you will receive electronic communication once the claim has been finalized, any refunds that are processed into the Onecard reflects within 60 seconds and any refunds processed into a bank account may take between 7 - 14 working days or sooner to reflect depending on the banks.
Should you require any further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message at ***.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Oneplan Insurance's reply15 Mar 2023, 09:02
Official
Hi Azalea,
Your awesome feedback regarding the service received from Shannen is highly appreciated. Thank you for sharing your service experience with us, we strive to attend to all our queries in a timely manner. Kindly note that you will receive electronic communication once the claim has been finalized, any refunds that are processed into the Onecard reflects within 60 seconds and any refunds processed into a bank account may take between 7 - 14 working days or sooner to reflect depending on the banks.
Should you require any further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message at ***.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Your awesome feedback regarding the service received from Shannen is highly appreciated. Thank you for sharing your service experience with us, we strive to attend to all our queries in a timely manner. Kindly note that you will receive electronic communication once the claim has been finalized, any refunds that are processed into the Onecard reflects within 60 seconds and any refunds processed into a bank account may take between 7 - 14 working days or sooner to reflect depending on the banks.
Should you require any further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message at ***.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan