Shannen Mc Pherson was very helpful in resolving my query

Hi Vinell,

Thank you for sharing your service experience with us and for complimenting Shannen on her excellent customer service. We strive to deliver excellent service on every single interaction, and we are pleased to hear that you are happy with the service provided and will surely pass the message on.
  
Thank you for choosing Oneplan as your preferred insurance for your fur-babies needs. 
     
Kind Regards,
Oneplan