Shannen Mc Pherson had 1 simple task, to change my surname accordingly and she spelt it incorrectly

Good day Jesse,

Thank you for reaching out to us.
  
We would like to sincerely apologize about way you feel and hope to restore the experience. We have proceeded to forward your details to the relevant department, one of our senior consultants will be in contact with you to assist you further and we hope to restore the experience.
   
Thank you for choosing Oneplan for your insurance needs.
   
Kind Regards,
Oneplan