nW
nadia W
1 reviews | Active since Jul 2011
02 Jun 2022, 09:46
**** service want to get my money back
Pathetic service asked them to cancel policy they still took my money. Wake up. ***
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Oneplan Insurance's replyOfficial
02 Jun 2022, 10:50Good day Nadia,
Thank you for taking the time to bring this to our attention.
We apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached.
Thank you for taking the time to bring this to our attention.
We apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached.
As per our telephonic conversation we discovered that we received your request for cancellation of the policy on the 30/05/2022. Kindly note that the request for cancellation was sent after the 7-day cooling off period therefore a refund could not be processed as your policy inception is for 01/06/2022. As per our policy terms and conditions there is a 30 days’ notice period for cancellations. Please note that your policy has been set to cancel, you will receive electronic communication confirming the cancellation.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
Once again, we apologize for any inconvenience caused.
Kind Regards,
Oneplan
Oneplan Insurance's reply02 Jun 2022, 10:50
Official
Good day Nadia,
Thank you for taking the time to bring this to our attention.
We apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached.
Thank you for taking the time to bring this to our attention.
We apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached.
As per our telephonic conversation we discovered that we received your request for cancellation of the policy on the 30/05/2022. Kindly note that the request for cancellation was sent after the 7-day cooling off period therefore a refund could not be processed as your policy inception is for 01/06/2022. As per our policy terms and conditions there is a 30 days’ notice period for cancellations. Please note that your policy has been set to cancel, you will receive electronic communication confirming the cancellation.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
Once again, we apologize for any inconvenience caused.
Kind Regards,
Oneplan