WM
Wendy M
1 reviews | Active since Jan 2011
21 Dec 2023, 15:50
SERVICE SUCKS
Once again you have botched up my claim. I don't claim very often, but when I do it a total mess and no one is capable of sorting out simple problems. Only seem to get help if I complain on Hello Peter, Your service sucks
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Replies (1)
Oneplan Insurance's replyOfficial
21 Dec 2023, 17:27Dear Wendy,
Thank you for bringing this to our attention.
We sincerely apologise that your experience with Oneplan has not been a positive one. Your feedback is invaluable as it guides us in improving our services and processes to better meet our clients' needs.
Your complaint has been duly noted, and we take it seriously. We have promptly escalated the matter to the relevant department for urgent attention. One of our dedicated consultants will be in touch with you shortly to provide further assistance with your concerns.
We profusely apologize for any inconvenience caused and are committed to restoring a positive experience for you.
Warm Regards,
One Plan
One Plan
Oneplan Insurance's reply21 Dec 2023, 17:27
Official
Dear Wendy,
Thank you for bringing this to our attention.
We sincerely apologise that your experience with Oneplan has not been a positive one. Your feedback is invaluable as it guides us in improving our services and processes to better meet our clients' needs.
Your complaint has been duly noted, and we take it seriously. We have promptly escalated the matter to the relevant department for urgent attention. One of our dedicated consultants will be in touch with you shortly to provide further assistance with your concerns.
We profusely apologize for any inconvenience caused and are committed to restoring a positive experience for you.
Warm Regards,
One Plan
One Plan