JB
Juan B
1 reviews | Active since Jun 2021
09 Apr 2026, 13:36
*********** Service, over 10years Im done with OnePlan!
I wish I could give half a star. Looks like all the new clients are happy but people like me being with OnePlan for over 10 years are not happy. Each year the premium goes up and the benefits go down. After loading fund and uaing it, they come back to me and say sorry the funds were not available and I need to refund them. Trying for days now to get this out. This is not the first time but it will be the last. I am done with OnePlan's poor service! There is many pet insurances, go anywhere else I would say.
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Replies (5)0
Replies (5)
Oneplan Insurance's replyOfficial
09 Apr 2026, 13:46Dear Juan,
Thank you for taking the time to share your concerns with us.
Kindly note that the matter will be investigated and we will provide feedback once we have gathered all information and had a look into the claims processing.
We look forward to resolving the matter.
Kind regards,
Oneplan.
Thank you for taking the time to share your concerns with us.
Kindly note that the matter will be investigated and we will provide feedback once we have gathered all information and had a look into the claims processing.
We look forward to resolving the matter.
Kind regards,
Oneplan.
Oneplan Insurance's reply09 Apr 2026, 13:46
Official
Dear Juan,
Thank you for taking the time to share your concerns with us.
Kindly note that the matter will be investigated and we will provide feedback once we have gathered all information and had a look into the claims processing.
We look forward to resolving the matter.
Kind regards,
Oneplan.
Thank you for taking the time to share your concerns with us.
Kindly note that the matter will be investigated and we will provide feedback once we have gathered all information and had a look into the claims processing.
We look forward to resolving the matter.
Kind regards,
Oneplan.
JB
Juan B's updateReviewer Update
09 Apr 2026, 13:57Thank you for the reply.
I honestly hope so cause by end of today I will put my cancelation in.
The more I explain to them the more they do not care.
Staff keep telling me the same thing over and over.
I now need to apologize to each and every person I recommended OnePlan to over the past 10years cause I **** by telling them what great service I USED to get.
I honestly hope so cause by end of today I will put my cancelation in.
The more I explain to them the more they do not care.
Staff keep telling me the same thing over and over.
I now need to apologize to each and every person I recommended OnePlan to over the past 10years cause I **** by telling them what great service I USED to get.
JB
Juan B's update09 Apr 2026, 13:57
Reviewer Update
Thank you for the reply.
I honestly hope so cause by end of today I will put my cancelation in.
The more I explain to them the more they do not care.
Staff keep telling me the same thing over and over.
I now need to apologize to each and every person I recommended OnePlan to over the past 10years cause I **** by telling them what great service I USED to get.
I honestly hope so cause by end of today I will put my cancelation in.
The more I explain to them the more they do not care.
Staff keep telling me the same thing over and over.
I now need to apologize to each and every person I recommended OnePlan to over the past 10years cause I **** by telling them what great service I USED to get.
Oneplan Insurance's replyOfficial
09 Apr 2026, 18:10Dear Juan,
Kindly note that we have noted your request to speak to a manager regarding the matter and this has been escalated to the relevant department for assistance.
Kind regards,
Oneplan.
Kindly note that we have noted your request to speak to a manager regarding the matter and this has been escalated to the relevant department for assistance.
Kind regards,
Oneplan.
Oneplan Insurance's reply09 Apr 2026, 18:10
Official
Dear Juan,
Kindly note that we have noted your request to speak to a manager regarding the matter and this has been escalated to the relevant department for assistance.
Kind regards,
Oneplan.
Kindly note that we have noted your request to speak to a manager regarding the matter and this has been escalated to the relevant department for assistance.
Kind regards,
Oneplan.
JB
Juan B's updateReviewer Update
10 Apr 2026, 09:04Yeah, thats not good enough anymore.
You have been noting for 3days now.
Is anyone eventually going to contact me cause I can not hold for a manager when calling.
Please firw your *********** staff as it makes your company look bad!
You have been noting for 3days now.
Is anyone eventually going to contact me cause I can not hold for a manager when calling.
Please firw your *********** staff as it makes your company look bad!
JB
Juan B's update10 Apr 2026, 09:04
Reviewer Update
Yeah, thats not good enough anymore.
You have been noting for 3days now.
Is anyone eventually going to contact me cause I can not hold for a manager when calling.
Please firw your *********** staff as it makes your company look bad!
You have been noting for 3days now.
Is anyone eventually going to contact me cause I can not hold for a manager when calling.
Please firw your *********** staff as it makes your company look bad!
JB
Juan B's updateReviewer Update
13 Apr 2026, 15:28So, what will be the new lies for today?
Still looking into it I guess.
Still looking into it I guess.
JB
Juan B's update13 Apr 2026, 15:28
Reviewer Update
So, what will be the new lies for today?
Still looking into it I guess.
Still looking into it I guess.