Service not up to standard!

OnePlan has been ridiculous with their service!! SO, we went to a VET in Rayton (a very small town situated outside of Pretoria) - the reason being - it is the only VET in Rayton. We took our boxer dog and paid everything out of our own pocket.. when I had to start the process for the claim they had a lot of problems.. from the App not working, from just closing my claim without notifying me to NOT PHONING ME BACK WHEN I REQUESTED TO.... Mpho Phillips closed the claim without notifying me of this and also the reason for it being closed... So now, the VET that we used is not VAT registered - now they want to come with stories, they cannot pay my claim due to that --> So now I ask you do clients go to VETS asking them what their practice number is and what their VAT number is ..... NO, NO ONE DOES IT.. and to top it all off - the consultant who I spoke to cut the line without saying bye and while I was still talking!!! Norry.M YOU ARE Unprofessional and your bad attitude gives the company a even more bad reputation.. Your refusal of willingness to assist leaves a bad taste in my mouth! Your company who always comes with excuses not to pay a claim is ridiculous..