********** Service and Zero Accountability

I’ve never experienced such poor customer service in my life! It’s been over 4 months since I reported an issue, and despite submitting all required documents I have not received my money.

In July I took three my dogs to get neutered and I have submitted my statements claiming refund for them.

I have received payments for one dog, partial payment for the second dog and they paid an unknown account the other amount (no one knew whose account that money was deposited into - only for me to tell them it was the Ballito Veterinarian Clinic) and the third dog I have not received anything.

I have phoned many consultants where I was hung up on, told I will receive a call by day end - didn't, consultants undermining my intellect, being **** about the problem being rectified but hasn't till this day.

I’m still waiting for my money. Not a single update or resolution from this *********** company.

Their lack of communication is appalling. I’ve had to chase them at every step, only to be met with silence. If this continues and I don’t get my money ASAP, I’ll cancel my account and make sure everyone knows how unreliable and unprofessional this company is.

Avoid them at all costs unless you enjoy frustration, delays, and zero accountability. Disgraceful!