TM
Tashia M
1 reviews | Active since Jun 2021
21 Jun 2021, 11:32
Service and policy
The company is not great, I asked for Hospital plan and got a semi hospital plan. However, Renee ***ley deserves 5 stars for her excellent customer service. Oneplan is definitely lucky to have her. Her customer service and just calming down a very irate customer was exceptional. I refuse to deal with anyone else but her in that company.
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Oneplan Insurance's replyOfficial
21 Jun 2021, 12:06Good day Tashia,
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience has not been a pleasant one and apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note we have 4 different plan types on our medical health product. Our plans are specially designed to cater for our clients’ individual needs.
We are pleased to know that Renee assisted you with the forms to upgrade your plan type.
Thank you for taking the time to compliment Renee on her excellent customer service and your 5-star rating on the service received is highly valued. We appreciate the opportunity granted to restore the experience and we are delighted to hear that despite the circumstances Renee has made such a lasting impression on you.
We hope that you have a pleasant experience going forward. If you need any assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience has not been a pleasant one and apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note we have 4 different plan types on our medical health product. Our plans are specially designed to cater for our clients’ individual needs.
We are pleased to know that Renee assisted you with the forms to upgrade your plan type.
Thank you for taking the time to compliment Renee on her excellent customer service and your 5-star rating on the service received is highly valued. We appreciate the opportunity granted to restore the experience and we are delighted to hear that despite the circumstances Renee has made such a lasting impression on you.
We hope that you have a pleasant experience going forward. If you need any assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
Kind Regards,
Oneplan
Oneplan Insurance's reply21 Jun 2021, 12:06
Official
Good day Tashia,
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience has not been a pleasant one and apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note we have 4 different plan types on our medical health product. Our plans are specially designed to cater for our clients’ individual needs.
We are pleased to know that Renee assisted you with the forms to upgrade your plan type.
Thank you for taking the time to compliment Renee on her excellent customer service and your 5-star rating on the service received is highly valued. We appreciate the opportunity granted to restore the experience and we are delighted to hear that despite the circumstances Renee has made such a lasting impression on you.
We hope that you have a pleasant experience going forward. If you need any assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience has not been a pleasant one and apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note we have 4 different plan types on our medical health product. Our plans are specially designed to cater for our clients’ individual needs.
We are pleased to know that Renee assisted you with the forms to upgrade your plan type.
Thank you for taking the time to compliment Renee on her excellent customer service and your 5-star rating on the service received is highly valued. We appreciate the opportunity granted to restore the experience and we are delighted to hear that despite the circumstances Renee has made such a lasting impression on you.
We hope that you have a pleasant experience going forward. If you need any assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
Kind Regards,
Oneplan