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prabashni S
1 reviews | Active since Jun 2022
07 Jun 2022, 09:11
Seriously pathetic service Oneplan
I have experienced the worst customer service with Oneplan, since inception. It's either issues with the App, the contact centre,or the emergency line. The WhatsApp service is even worse. We pay our premiums every month, but can never claim, and need to pay cash whenever we visit the Vet. What's the point of having Pet Insurance then. Absolutely pathetic service. I have called the call centre this morning 13 times,only to be cut off every time. I will certainly be canceling this policy as I have never had such disgusting pathetic service in my life.
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Oneplan Insurance's replyOfficial
07 Jun 2022, 11:05Good day Prabashni,
Thank you for taking the time to bring this to our attention.
It is deeply concerning of the circumstances under which your Hellopeter posting has reached us. Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated, as we do value you as our client.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for any inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
It is deeply concerning of the circumstances under which your Hellopeter posting has reached us. Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated, as we do value you as our client.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for any inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Oneplan Insurance's reply07 Jun 2022, 11:05
Official
Good day Prabashni,
Thank you for taking the time to bring this to our attention.
It is deeply concerning of the circumstances under which your Hellopeter posting has reached us. Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated, as we do value you as our client.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for any inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
It is deeply concerning of the circumstances under which your Hellopeter posting has reached us. Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated, as we do value you as our client.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for any inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan