1 reviews | Active since Nov 2014
Sent to Debt collectors without talking to me first
<p>I used to have a policy with one plan which I cancel over a year ago in March 2016. Today I get an email from NuDebt collectors and they are telling me I still owe Oneplan. On the email they said Oneplan tried contacting me "written and telephonic requests for payment, you have failed, refused and/or neglected to comply"</p> <p>This is the first I am told about this as no one has ever contacted me about any outstanding fees from Oneplan.</p> <p>So I need to know what is going on and why didn't they speak to me first if they found out I was owing. They just decide to lie and send me to debt collectors to harrass me. </p> <p> </p> <p>It is quite clear Oneplan does not care about their clients especially once you cancel their policy because I am sure now they have charged interest because they have now sent me to debt collectors.</p>
Hi Simoni,
Please accept our sincere apologies for the communications that you have received from our debt collector, NuDebt. We are aware of the communications that were sent out and unfortunately, a handful of clients who were not supposed to be contacted, have been. We once again apologize for the communication error and we are currently correcting all errors. We have a dedicated team that is assessing all accounts and you will receive a notice once you have been removed from the list.
Kind Regards,
The Oneplan Team
Hi Simoni,
Please accept our sincere apologies for the communications that you have received from our debt collector, NuDebt. We are aware of the communications that were sent out and unfortunately, a handful of clients who were not supposed to be contacted, have been. We once again apologize for the communication error and we are currently correcting all errors. We have a dedicated team that is assessing all accounts and you will receive a notice once you have been removed from the list.
Kind Regards,
The Oneplan Team