1 reviews | Active since Aug 2016
Secure chat? Call centre? never a response
Everytime i load a claim there is some kind of an issue and some kind of extra documentation that is needed like im some kind of ***** - anyway i have had multple fights screaming matches etc about this nonsense
im on the secure chat now and for 68 minutes no one has read or responded to my query the call centre does not answer the ap closes and you need to log in every 60 seconds to check if there is a response or not - and there has been no response - the chat says they respond in a fe minutes -its over an hour now and still not even read - how must you get hold of these people (well even if you do its not an easy experience) i have multiple screenshots of this undread message just checking how long before someone actually responds and does their jobs?
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for the inconvenience caused.
It is deeply concerning that you had to contact us on multiple occasions to have this matter resolved, this is not the level of service that we aim to provide our clients with.
In terms of our claiming process, we do require a detailed invoice to ensure that the funds that were utilized were for the dentistry claim that was loaded. This is also required for auditing purposes on our side.
We once again apologize for the experience that you’ve had with us.
Kind regards,Oneplan
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for the inconvenience caused.
It is deeply concerning that you had to contact us on multiple occasions to have this matter resolved, this is not the level of service that we aim to provide our clients with.
In terms of our claiming process, we do require a detailed invoice to ensure that the funds that were utilized were for the dentistry claim that was loaded. This is also required for auditing purposes on our side.
We once again apologize for the experience that you’ve had with us.
Kind regards,Oneplan