PL
Pieter L
1 reviews | Active since Aug 2011
02 Sept 2019, 14:14
SCARED DEALING WITH ONEPLAN
As with so many other people I now have it very difficult to cancel my insurance even thought I am still in the 7 day cooling off period. They phone constantly until they get the sale but then they do not bother replying to my emails. I am sure they will take their premiums and then I sit with problems getting transactions reversed on my bank account.
Helpful (0)
Replies (3)0
Replies (3)
Oneplan Insurance's replyOfficial
03 Sept 2019, 09:39Good day Pieter,
We're truly sorry for the inconvenience which has been caused due to this.
Kindly email *** with your ID/policy number included. Within the subject line of the email, state "HelloPeter Complaint" & provide us with more details on the experience you've had with us so we may assist further.
Kind regards
The Oneplan Team
We're truly sorry for the inconvenience which has been caused due to this.
Kindly email *** with your ID/policy number included. Within the subject line of the email, state "HelloPeter Complaint" & provide us with more details on the experience you've had with us so we may assist further.
Kind regards
The Oneplan Team
Oneplan Insurance's reply03 Sept 2019, 09:39
Official
Good day Pieter,
We're truly sorry for the inconvenience which has been caused due to this.
Kindly email *** with your ID/policy number included. Within the subject line of the email, state "HelloPeter Complaint" & provide us with more details on the experience you've had with us so we may assist further.
Kind regards
The Oneplan Team
We're truly sorry for the inconvenience which has been caused due to this.
Kindly email *** with your ID/policy number included. Within the subject line of the email, state "HelloPeter Complaint" & provide us with more details on the experience you've had with us so we may assist further.
Kind regards
The Oneplan Team
PL
Pieter L's updateReviewer Update
03 Sept 2019, 10:28I have just received an SMS telling me that they will take payment today even though I am still within the 7 day cooling off period. My first premium was scheduled for 1 October 2019. Now I understand why people are complaining.
PL
Pieter L's update03 Sept 2019, 10:28
Reviewer Update
I have just received an SMS telling me that they will take payment today even though I am still within the 7 day cooling off period. My first premium was scheduled for 1 October 2019. Now I understand why people are complaining.
Oneplan Insurance's replyOfficial
09 Sept 2019, 12:28We do apologize for the inconvenience which has been caused due to this Pieter.
Do email us so we may assist further in this regard.
Kind regards
The Oneplan Team
Do email us so we may assist further in this regard.
Kind regards
The Oneplan Team
Oneplan Insurance's reply09 Sept 2019, 12:28
Official
We do apologize for the inconvenience which has been caused due to this Pieter.
Do email us so we may assist further in this regard.
Kind regards
The Oneplan Team
Do email us so we may assist further in this regard.
Kind regards
The Oneplan Team