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Hannes V

1 reviews | Active since May 2018

02 May 2018, 14:05

******** and *******

Worst "so called" medical insurance, canceled my policy. This **** of a company then debit me again after I was not even a member and now wanting me to jump through hoops to get my money back after they effectively stole what was not there's because they do not care about stopping debit orders after the policy has come to an end.

Don't trust this company they run a **** show and then hides behind their procedures after they messed up. I had to contact them to let them know this has occurred with no immediate result.

Sort yourselves out, because people are very tired of *******, and this is how they mess people around.

0
Replies (3)
Oneplan Insurance
Oneplan Insurance's reply02 May 2018, 14:22
Official

Hi Hannes,

We do sincerely apologise for the inconvenience caused by this. I do believe that you have spoken to one of our managers in this regard and as per the notes on your policy, I do see that the refund will be processed once the debit order transaction confirms successful.

Regards,

The Oneplan Team

HV
Hannes V's update02 May 2018, 14:45
Reviewer Update
The notes of the policy does not apply anymore. I CANCELED THE POLICY A MONTH AGO. You did not do your job to remove my debit order - YOUR MISTAKE - effectively *****ing from me and yet again hiding behind your procedures which does not apply to me seeing that I am no longer a member of your **** establishment. So very tired of things not being done correctly, because it takes more effort and time to now do damage control than to just have woken up a month ago.
HV
Hannes V's update02 May 2018, 15:00
Reviewer Update
Plus a company that is open and transparent will enable their Facebook Review option - which Oneplan naturally have not made available because they hide behind that which Oneplan can fluff and mislead.