********?
Since you provide no contact details on your website, I am forced to use this method to contact you. I would like to know why none of the four claims I have made so far have been paid into my card account; why there is no provision for changing personal details on you website, and why your website keeps throwing up errors. It seems to me that either you are running a ****, or your management is monumentally ***********. Which is it? Communicate by email--I'm hearing impaired.
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Oneplan Insurance's replyOfficial
18 Nov 2021, 17:21Good day Mark,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note all of our contact details including our Whatsapp number and email addresses are listed on our website (www.oneplan.co.za) under the Contact Us tab. Records on our system reflect that there are 2 previous GP refund claims, which were approved into your Onecard and the funds were utilized. You currently loaded 1 new GP claim and the funds are currently available on your Oneplan Card. Please note once the funds have been utilized, we will required a detailed invoice in order for the claim to be processed accordingly.
Your details can be updated via our Oneplan App. Please kindly ensure that you have the latest version of our Oneplan App downloaded on your phone, should you still experience any issues with updating your details, we will require the make and model of your phone to escalate the matter further, alternatively you can provide us with your details to update it on our system.
We have proceeded to send an email to your listed email address as per your request, please kindly reply to the email as we would like to assist you further.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note all of our contact details including our Whatsapp number and email addresses are listed on our website (www.oneplan.co.za) under the Contact Us tab. Records on our system reflect that there are 2 previous GP refund claims, which were approved into your Onecard and the funds were utilized. You currently loaded 1 new GP claim and the funds are currently available on your Oneplan Card. Please note once the funds have been utilized, we will required a detailed invoice in order for the claim to be processed accordingly.
Your details can be updated via our Oneplan App. Please kindly ensure that you have the latest version of our Oneplan App downloaded on your phone, should you still experience any issues with updating your details, we will require the make and model of your phone to escalate the matter further, alternatively you can provide us with your details to update it on our system.
We have proceeded to send an email to your listed email address as per your request, please kindly reply to the email as we would like to assist you further.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Oneplan Insurance's reply18 Nov 2021, 17:21
Official
Good day Mark,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note all of our contact details including our Whatsapp number and email addresses are listed on our website (www.oneplan.co.za) under the Contact Us tab. Records on our system reflect that there are 2 previous GP refund claims, which were approved into your Onecard and the funds were utilized. You currently loaded 1 new GP claim and the funds are currently available on your Oneplan Card. Please note once the funds have been utilized, we will required a detailed invoice in order for the claim to be processed accordingly.
Your details can be updated via our Oneplan App. Please kindly ensure that you have the latest version of our Oneplan App downloaded on your phone, should you still experience any issues with updating your details, we will require the make and model of your phone to escalate the matter further, alternatively you can provide us with your details to update it on our system.
We have proceeded to send an email to your listed email address as per your request, please kindly reply to the email as we would like to assist you further.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note all of our contact details including our Whatsapp number and email addresses are listed on our website (www.oneplan.co.za) under the Contact Us tab. Records on our system reflect that there are 2 previous GP refund claims, which were approved into your Onecard and the funds were utilized. You currently loaded 1 new GP claim and the funds are currently available on your Oneplan Card. Please note once the funds have been utilized, we will required a detailed invoice in order for the claim to be processed accordingly.
Your details can be updated via our Oneplan App. Please kindly ensure that you have the latest version of our Oneplan App downloaded on your phone, should you still experience any issues with updating your details, we will require the make and model of your phone to escalate the matter further, alternatively you can provide us with your details to update it on our system.
We have proceeded to send an email to your listed email address as per your request, please kindly reply to the email as we would like to assist you further.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan