SC
Su C

1 reviews | Active since Mar 2023

25 Mar 2023, 11:50

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********! They have increased my premiums every year and kept my benefits the same, after 3 years with oneplan I paid an equivalent to their highest plan yet received their lowest benefits and whenever i did process a vet visit they would only partly approve and demanded money back from me even though I would only use their service 1-2 times a year when I took my pet for a check up. When I tried to cancel my service with them they then hand me over without any communication from the company to tell me they partly approved my final claim ... I instead get calls to ask me if I would like to reinstate my service! ... Oneplan will suck you dry! Its only roses for the first 2 years until they start increasing your premium but ridiculous amounts, and declining to pay for claims!

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Replies (1)
Oneplan Insurance
Oneplan Insurance's reply25 Mar 2023, 12:22
Official
Good day Su,

Thank you for taking the time to bring this to our attention. 
   
We sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that has been caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations. 
     
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand. 
Once again, we apologize for the inconvenience caused and we hope to restore the experience. 
                  
Kind Regards,
Oneplan