AvdM
Andre van der Merwe
1 reviews | Active since Dec 2020
01 Dec 2020, 14:38
**** **** ****!!!!
1st timer to HellPeter. I joined ONLY to comment on Oneplan Pet Insurance. After seeing what other clients wrote it all makes sense now. This is the worst **** in insurance I have ever seen. Member for 4 years, paid almost 8k in premiums and a 2k claim gets rejected. No accountability and staff are clueless. Submitted claim docs about 10 times and each time a different consultant takes over and asks for the same docs. For the sake of your sanity PLEASE DO NOT JOIN THEM EVER!!!!!
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Replies (1)
Oneplan Insurance's replyOfficial
01 Dec 2020, 17:56Good day Andre,
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one. This is not the level of service we wish to provide our clients with. Please accept our sincerest apologies. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one. This is not the level of service we wish to provide our clients with. Please accept our sincerest apologies. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic discussion, thank you for allowing us to investigate the matter further.
We will revert to you with the relevant feedback.
Kind Regards,
Oneplan
We will revert to you with the relevant feedback.
Kind Regards,
Oneplan
Oneplan Insurance's reply01 Dec 2020, 17:56
Official
Good day Andre,
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one. This is not the level of service we wish to provide our clients with. Please accept our sincerest apologies. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one. This is not the level of service we wish to provide our clients with. Please accept our sincerest apologies. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic discussion, thank you for allowing us to investigate the matter further.
We will revert to you with the relevant feedback.
Kind Regards,
Oneplan
We will revert to you with the relevant feedback.
Kind Regards,
Oneplan