FM
Faith M
1 reviews | Active since Aug 2021
03 Nov 2022, 06:05
****
One plan too my money in my account and 2/3days before I opened a plan I asked them to cancel, my plan am not interested anymore, reason been before I join I struggle to get an assisted to call me, then when they call me all my personal information where wrong, I asked them to fix no 1 fixed it I didn’t get the policy documents as my email was wrong, which I told them my email was wrong but no1 fixed it, when I cancelled know one told me they will take money in my account and the money it double the money of the policy they told me about, I don’t understand why didn’t I get the whole information, the only thing they where worried about is to approve the debt order on my bank, and the assistance told me to screenshot the prof as they don’t believe I did accept the debt order, but then I asked them to fix my information they did not fix it , am so angry at oneplan , as I was a new client I should have got a better service but no I was ****med 😭😭
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Replies (3)0
Replies (3)
Oneplan Insurance's replyOfficial
03 Nov 2022, 08:29Good day Faith,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached. Please rest assured that this matter will be investigated, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that as per our policy schedule clients have a 7-day cooling off period from the date of application. If a client discovers that they are unhappy with the product provided by the Insurer within this period, they have the option to cancel the policy within the 7-day cooling off period with no financial implications and if a premium was collected it will be refunded to the nominated bank account. If the request for cancellation was sent after the 7-day cooling off period there is a one (1) calendar month, (30 days) notice period that is required.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached. Please rest assured that this matter will be investigated, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that as per our policy schedule clients have a 7-day cooling off period from the date of application. If a client discovers that they are unhappy with the product provided by the Insurer within this period, they have the option to cancel the policy within the 7-day cooling off period with no financial implications and if a premium was collected it will be refunded to the nominated bank account. If the request for cancellation was sent after the 7-day cooling off period there is a one (1) calendar month, (30 days) notice period that is required.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply03 Nov 2022, 08:29
Official
Good day Faith,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached. Please rest assured that this matter will be investigated, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that as per our policy schedule clients have a 7-day cooling off period from the date of application. If a client discovers that they are unhappy with the product provided by the Insurer within this period, they have the option to cancel the policy within the 7-day cooling off period with no financial implications and if a premium was collected it will be refunded to the nominated bank account. If the request for cancellation was sent after the 7-day cooling off period there is a one (1) calendar month, (30 days) notice period that is required.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached. Please rest assured that this matter will be investigated, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that as per our policy schedule clients have a 7-day cooling off period from the date of application. If a client discovers that they are unhappy with the product provided by the Insurer within this period, they have the option to cancel the policy within the 7-day cooling off period with no financial implications and if a premium was collected it will be refunded to the nominated bank account. If the request for cancellation was sent after the 7-day cooling off period there is a one (1) calendar month, (30 days) notice period that is required.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
FM
Faith M's updateReviewer Update
03 Nov 2022, 08:32I canceled my policy a day or 2 after opening but the money was taken in to my accounts
FM
Faith M's update03 Nov 2022, 08:32
Reviewer Update
I canceled my policy a day or 2 after opening but the money was taken in to my accounts
Oneplan Insurance's replyOfficial
03 Nov 2022, 10:30Good day Faith,
Thank you for taking our call earlier and for allowing us the opportunity to further investigate the matter.
We will revert to you with the relevant feedback.
Kind Regards,
Oneplan
Thank you for taking our call earlier and for allowing us the opportunity to further investigate the matter.
We will revert to you with the relevant feedback.
Kind Regards,
Oneplan
Oneplan Insurance's reply03 Nov 2022, 10:30
Official
Good day Faith,
Thank you for taking our call earlier and for allowing us the opportunity to further investigate the matter.
We will revert to you with the relevant feedback.
Kind Regards,
Oneplan
Thank you for taking our call earlier and for allowing us the opportunity to further investigate the matter.
We will revert to you with the relevant feedback.
Kind Regards,
Oneplan