1 reviews | Active since Jul 2016
****!!!!!!
<p>I am so unhappy with the fact that i was told that it is fine that my cat does not have a microchip i can just send a photo of her and all claim will be paid just to find out that without a microchip no claims will be paid the real stuff that i need is not covered now i need to pay my fee , card fee, cancelation fee and another monthly fee before i can cancel the policy total of R780 for absolutely nothing !! please people beware they dont tell you the truth untill they have you in R780 debt ! WIL NOT LEAVE THIS HERE</p>
Hi Antoinette,
Hope all is well,
Thank you for taking our call, giving us the opportunity to resolve the query.
As per our telephonic conversation, please note that the policy has been cancelled for inception, since you were misrepresented.
With that being said there won’t be any payments due from you but since the request to debit your account has already been sent to your bank, please contact your bank and request that they reverse the transaction on your behalf.
We apologise profusely for the inconvenience caused.
Kind Regards.
Hi Antoinette,
Hope all is well,
Thank you for taking our call, giving us the opportunity to resolve the query.
As per our telephonic conversation, please note that the policy has been cancelled for inception, since you were misrepresented.
With that being said there won’t be any payments due from you but since the request to debit your account has already been sent to your bank, please contact your bank and request that they reverse the transaction on your behalf.
We apologise profusely for the inconvenience caused.
Kind Regards.