LW
Lara W
1 reviews | Active since Apr 2020
30 Dec 2021, 07:28
Savings benefit wrong
Good day
Please could everyone help me do the math?
If my benefit allows me R8000 savings… But I am limited to 4 visits a year at a maximum amount of R1550 per year …
Why am I paying R8000 but only receiving R6200 in benefits.
You email the company for them to explain this to you and they can’t answer this simple question?
I am so fed up. Don’t even get me started on the hospital admission benefits…. I could not claim from this savings account either.
Any suggestions for other pet insurance companies?
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Replies (1)
Oneplan Insurance's replyOfficial
30 Dec 2021, 16:08Hi Lara,
Thank you for taking the time to bring this to our attention. We do apologize for any inconvenience which has been caused.
We have attempted to contact you on the listed number; however, it was to no avail. We would like to assist further in this regard.
Our product is designed to cover your fur baby comprehensively for both in hospital cover and out of hospital cover. The premiums received are spread through these covers to ensure that your fur baby is covered adequately.
With regards to the repudiated claim, the service rendered are covered under your out of hospital cover limit as stipulated within the policy schedule.
If you need any further assistance, please contact us on ***, we will gladly assist.
Kind Regards
Oneplan
Thank you for taking the time to bring this to our attention. We do apologize for any inconvenience which has been caused.
We have attempted to contact you on the listed number; however, it was to no avail. We would like to assist further in this regard.
Our product is designed to cover your fur baby comprehensively for both in hospital cover and out of hospital cover. The premiums received are spread through these covers to ensure that your fur baby is covered adequately.
- The out of hospital cover has an annual limit of R8000 of which R6200 can be used for four vet visits up to the cover limit of R1550 each. The remaining R1800 is allocated to routine care such as vaccinations, deworming, dental scaling, anal gland expression etc.
- The in hospital cover is for events if your fur baby would admitted and treated in hospital for either an accident or illness.
With regards to the repudiated claim, the service rendered are covered under your out of hospital cover limit as stipulated within the policy schedule.
If you need any further assistance, please contact us on ***, we will gladly assist.
Kind Regards
Oneplan
Oneplan Insurance's reply30 Dec 2021, 16:08
Official
Hi Lara,
Thank you for taking the time to bring this to our attention. We do apologize for any inconvenience which has been caused.
We have attempted to contact you on the listed number; however, it was to no avail. We would like to assist further in this regard.
Our product is designed to cover your fur baby comprehensively for both in hospital cover and out of hospital cover. The premiums received are spread through these covers to ensure that your fur baby is covered adequately.
With regards to the repudiated claim, the service rendered are covered under your out of hospital cover limit as stipulated within the policy schedule.
If you need any further assistance, please contact us on ***, we will gladly assist.
Kind Regards
Oneplan
Thank you for taking the time to bring this to our attention. We do apologize for any inconvenience which has been caused.
We have attempted to contact you on the listed number; however, it was to no avail. We would like to assist further in this regard.
Our product is designed to cover your fur baby comprehensively for both in hospital cover and out of hospital cover. The premiums received are spread through these covers to ensure that your fur baby is covered adequately.
- The out of hospital cover has an annual limit of R8000 of which R6200 can be used for four vet visits up to the cover limit of R1550 each. The remaining R1800 is allocated to routine care such as vaccinations, deworming, dental scaling, anal gland expression etc.
- The in hospital cover is for events if your fur baby would admitted and treated in hospital for either an accident or illness.
With regards to the repudiated claim, the service rendered are covered under your out of hospital cover limit as stipulated within the policy schedule.
If you need any further assistance, please contact us on ***, we will gladly assist.
Kind Regards
Oneplan