DS
Daniela S
1 reviews | Active since Sept 2024
05 Sept 2024, 10:09
****s
I was offered a discount for 2 months over a call with an agent. They have continued to debit me at full price. When I query this, they do not provide the call recording on the day I request. They provide all calls before and after but not the EXACT DATE I ASK! I have proof that I was called by them THREE time yet only TWO recording are provided.
Extremely poor customer service. As a new customer I’m already considering cancellation.
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Oneplan Insurance's replyOfficial
05 Sept 2024, 11:19Dear Daniela,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience that has been caused and for the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that we will be in contact with the policyholder to obtain the date, time, and number of the call recording that is missing in order for us to escalate it to our IT department to track the recording.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience that has been caused and for the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that we will be in contact with the policyholder to obtain the date, time, and number of the call recording that is missing in order for us to escalate it to our IT department to track the recording.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply05 Sept 2024, 11:19
Official
Dear Daniela,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience that has been caused and for the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that we will be in contact with the policyholder to obtain the date, time, and number of the call recording that is missing in order for us to escalate it to our IT department to track the recording.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience that has been caused and for the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that we will be in contact with the policyholder to obtain the date, time, and number of the call recording that is missing in order for us to escalate it to our IT department to track the recording.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan