Ruthendo Adelaide was most helpful in uploading my funds, on my Dog Luna's card for her annual vacs appt on Tuesday

Hi  Shaneen,

Thank you for your feedback regarding your recent service experience. We appreciate your kind words about Rutendo's exceptional customer service. Ensuring a hassle-free claiming experience is our priority, as we value the well-being of your furry family members.

Please note that for day-to-day claims, if the funds are not utilized within 24-48 hours, the system will automatically withdraw the funds as a safety measure. If this occurs, clients can still load new funds for future use.

If you require further assistance, our Whatsapp Team is available Monday-Friday from 8:00-17:00 and on Saturday from 8:00-12:00. Please feel free to reach out to us at ***.
 
Thank you for choosing Oneplan as your preferred insurance for your fur-babies needs. 

Kind Regards,

Oneplan