JJ
Jabulile J

1 reviews | Active since Aug 2023

14 Feb 2024, 10:28

Rutendo, whom has helped me multiple times and Angel did an excellent job with assisting me lodge a refund

Rutendo, whom has helped me multiple times and Angel did an excellent job with assisting me lodge a refund. Furthermore, make additional changes to the policy

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Replies (1)
Oneplan Insurance
Oneplan Insurance's reply14 Feb 2024, 11:52
Official
Hi Jabulile,

Thank you for sharing your service experience with us and letting us know how helpful Rutendo and Angel were. Our clients are important to us and we aim to provide them with the best service possible.
 
Kindly note that our Health insurance products are reviewed annually and any changes will always be communicated electronically.  We also annually review our insurance arrangements to ensure that our clients are sufficiently covered and that our products remain relevant, current, and fair in line with our TCF commitment to all our clients.
 
Should you require any further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message at ***.
    
Thank you for being a part of the Oneplan Family.
   
Kind Regards,
Oneplan