RF
Rudy F
1 reviews | Active since Apr 2011
15 Jan 2026, 11:31
Rude service
Irene is very rude and not helpful at all. Eft arrangements in place but she pushed a Debit order though. Sven doesn't want to hear client side Alexander is not very helpful
Policy was given then the consultant made a mess. Then I was called a mam. They just say sorry and do it again.
Helpful (0)
Replies (2)0
Replies (2)
Oneplan Insurance's replyOfficial
15 Jan 2026, 12:02Dear Rudy,
Thank you for bringing this to matter our attention.
We sincerely regret the circumstances that led to your complaint and apologize for any inconvenience you have experienced.
We would like to thank you for affording us the opportunity to respond. Regrettably, due to the nature and tone of the calls with our team, we are unable to engage further telephonically. The matter has been thoroughly reviewed internally and escalated to the highest level within Oneplan for assistance.
Oneplan has assisted and addressed the matter to the best of its ability and has implemented multiple corrective and goodwill measures. Should you remain dissatisfied, you are encouraged to escalate the matter to the appropriate external authority, who is empowered to independently assess whether the outcome lacks fairness based on the facts already reviewed.
We remain confident that the matter has been handled appropriately and in good faith.
Kind regards,
Oneplan.
Thank you for bringing this to matter our attention.
We sincerely regret the circumstances that led to your complaint and apologize for any inconvenience you have experienced.
We would like to thank you for affording us the opportunity to respond. Regrettably, due to the nature and tone of the calls with our team, we are unable to engage further telephonically. The matter has been thoroughly reviewed internally and escalated to the highest level within Oneplan for assistance.
Oneplan has assisted and addressed the matter to the best of its ability and has implemented multiple corrective and goodwill measures. Should you remain dissatisfied, you are encouraged to escalate the matter to the appropriate external authority, who is empowered to independently assess whether the outcome lacks fairness based on the facts already reviewed.
We remain confident that the matter has been handled appropriately and in good faith.
Kind regards,
Oneplan.
Oneplan Insurance's reply15 Jan 2026, 12:02
Official
Dear Rudy,
Thank you for bringing this to matter our attention.
We sincerely regret the circumstances that led to your complaint and apologize for any inconvenience you have experienced.
We would like to thank you for affording us the opportunity to respond. Regrettably, due to the nature and tone of the calls with our team, we are unable to engage further telephonically. The matter has been thoroughly reviewed internally and escalated to the highest level within Oneplan for assistance.
Oneplan has assisted and addressed the matter to the best of its ability and has implemented multiple corrective and goodwill measures. Should you remain dissatisfied, you are encouraged to escalate the matter to the appropriate external authority, who is empowered to independently assess whether the outcome lacks fairness based on the facts already reviewed.
We remain confident that the matter has been handled appropriately and in good faith.
Kind regards,
Oneplan.
Thank you for bringing this to matter our attention.
We sincerely regret the circumstances that led to your complaint and apologize for any inconvenience you have experienced.
We would like to thank you for affording us the opportunity to respond. Regrettably, due to the nature and tone of the calls with our team, we are unable to engage further telephonically. The matter has been thoroughly reviewed internally and escalated to the highest level within Oneplan for assistance.
Oneplan has assisted and addressed the matter to the best of its ability and has implemented multiple corrective and goodwill measures. Should you remain dissatisfied, you are encouraged to escalate the matter to the appropriate external authority, who is empowered to independently assess whether the outcome lacks fairness based on the facts already reviewed.
We remain confident that the matter has been handled appropriately and in good faith.
Kind regards,
Oneplan.
RF
Rudy F's updateReviewer Update
15 Jan 2026, 12:14Sven already emails me to inform me that the policy will be cancelled. Pity is none of them is now answering the mails or calls.
The policy is cancelled with immediate effect but I'm still waiting for the money to reflect in my bank account as immediate effect equals immediately so the money must also be paid immediately.
They don't care about client services. They even blocked me on Facebook. When I wrote the truth with proof.
The policy is cancelled with immediate effect but I'm still waiting for the money to reflect in my bank account as immediate effect equals immediately so the money must also be paid immediately.
They don't care about client services. They even blocked me on Facebook. When I wrote the truth with proof.
RF
Rudy F's update15 Jan 2026, 12:14
Reviewer Update
Sven already emails me to inform me that the policy will be cancelled. Pity is none of them is now answering the mails or calls.
The policy is cancelled with immediate effect but I'm still waiting for the money to reflect in my bank account as immediate effect equals immediately so the money must also be paid immediately.
They don't care about client services. They even blocked me on Facebook. When I wrote the truth with proof.
The policy is cancelled with immediate effect but I'm still waiting for the money to reflect in my bank account as immediate effect equals immediately so the money must also be paid immediately.
They don't care about client services. They even blocked me on Facebook. When I wrote the truth with proof.