Rip me off misleading & tried everything on the to make it look like I was wrong.

These people are a ******* they mislead me into taking a big policy for 4 of my pets after taking my money the first month they did not help me when I needed them a agent by the name of Krystal Moonsami sold me this product I asked her so many times about waiting periods and emergencies she confirmed everything and also send me a recording after that I was told by the manager that she was going to listen to the recording and get back to me a week later I had to call the manager confirmed that I will get my first month pay back to me because Krystal gave me wrong information then she calls back and says they cancelled my policies but they can't refund me they then said I confirmed them policy yet I confirm only because when I ask Krystal the relevant questions I was assured by her that I won't have problems now the manager acknowledges Krystal mistake and yet won't give my money back!