NM
Nokuthula M
1 reviews | Active since Apr 2021
22 Jun 2023, 13:12
Ridiculous claims process, cancel my policy immediately
It really all goes so well until it's time to claim.
It takes months to settle the claim (if you follow up), inconsistency with the proof of payment required.
Today I asked for my policy to be cancelled and my request to be acknowledged but of course that was completely ignored.
Helpful (0)
Replies (4)0
Replies (4)
Oneplan Insurance's replyOfficial
22 Jun 2023, 15:41Good day Nokuthula,
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that has been caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that has been caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply22 Jun 2023, 15:41
Official
Good day Nokuthula,
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that has been caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that has been caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Oneplan Insurance's replyOfficial
23 Jun 2023, 17:07Good day Nokuthula,
We have attempted to contact you on the listed number; however, it was to no avail.
Please provide us with a suitable time or an alternate contact number to contact you to further discuss the matter at hand.
Looking forward to hearing from you soon.
Kind Regards,
Oneplan
We have attempted to contact you on the listed number; however, it was to no avail.
Please provide us with a suitable time or an alternate contact number to contact you to further discuss the matter at hand.
Looking forward to hearing from you soon.
Kind Regards,
Oneplan
Oneplan Insurance's reply23 Jun 2023, 17:07
Official
Good day Nokuthula,
We have attempted to contact you on the listed number; however, it was to no avail.
Please provide us with a suitable time or an alternate contact number to contact you to further discuss the matter at hand.
Looking forward to hearing from you soon.
Kind Regards,
Oneplan
We have attempted to contact you on the listed number; however, it was to no avail.
Please provide us with a suitable time or an alternate contact number to contact you to further discuss the matter at hand.
Looking forward to hearing from you soon.
Kind Regards,
Oneplan
NM
Nokuthula M's updateReviewer Update
27 Jun 2023, 04:37Good day
You stalked me over 1 day...
I'm not sure what the problem is, I have provided my pop a month ago, and the vet details and still my claim hasn't been paid out.
Further, if I hadn't checked whether this claim had been settled I would have never known that oneplan completely ignored it, shameful.
At this point, I just want confirmation that my policy has been cancelled as at 22 June 2023 as requested, this seems to have gone totally ignored.
You stalked me over 1 day...
I'm not sure what the problem is, I have provided my pop a month ago, and the vet details and still my claim hasn't been paid out.
Further, if I hadn't checked whether this claim had been settled I would have never known that oneplan completely ignored it, shameful.
At this point, I just want confirmation that my policy has been cancelled as at 22 June 2023 as requested, this seems to have gone totally ignored.
NM
Nokuthula M's update27 Jun 2023, 04:37
Reviewer Update
Good day
You stalked me over 1 day...
I'm not sure what the problem is, I have provided my pop a month ago, and the vet details and still my claim hasn't been paid out.
Further, if I hadn't checked whether this claim had been settled I would have never known that oneplan completely ignored it, shameful.
At this point, I just want confirmation that my policy has been cancelled as at 22 June 2023 as requested, this seems to have gone totally ignored.
You stalked me over 1 day...
I'm not sure what the problem is, I have provided my pop a month ago, and the vet details and still my claim hasn't been paid out.
Further, if I hadn't checked whether this claim had been settled I would have never known that oneplan completely ignored it, shameful.
At this point, I just want confirmation that my policy has been cancelled as at 22 June 2023 as requested, this seems to have gone totally ignored.
Oneplan Insurance's replyOfficial
27 Jun 2023, 10:10Good day Nokuthula,
Thank you for reaching out to us and we apologize for any inconvenience caused.
Kindly note that the claims for your fur-baby have been processed accordingly up to the cover limit of R1300 as a bank account refund. The standard turnaround time for bank refunds to reflect in your bank account is between 7 - 14 workings or sooner depending on the banks.
As per our policy terms and conditions, any cancellation requests must be sent in writing to ***. There is a thirty-one (31) day (one calendar month) notice period for all cancellation requests. We have since proceeded to cancel your policy, the cancelation is set for 01 August 2023, you will receive an email with a confirmation of this.
We are sad to see you go, but we do hope to have you part of the Oneplan family again.
Kind Regards,
Oneplan
Thank you for reaching out to us and we apologize for any inconvenience caused.
Kindly note that the claims for your fur-baby have been processed accordingly up to the cover limit of R1300 as a bank account refund. The standard turnaround time for bank refunds to reflect in your bank account is between 7 - 14 workings or sooner depending on the banks.
As per our policy terms and conditions, any cancellation requests must be sent in writing to ***. There is a thirty-one (31) day (one calendar month) notice period for all cancellation requests. We have since proceeded to cancel your policy, the cancelation is set for 01 August 2023, you will receive an email with a confirmation of this.
We are sad to see you go, but we do hope to have you part of the Oneplan family again.
Kind Regards,
Oneplan
Oneplan Insurance's reply27 Jun 2023, 10:10
Official
Good day Nokuthula,
Thank you for reaching out to us and we apologize for any inconvenience caused.
Kindly note that the claims for your fur-baby have been processed accordingly up to the cover limit of R1300 as a bank account refund. The standard turnaround time for bank refunds to reflect in your bank account is between 7 - 14 workings or sooner depending on the banks.
As per our policy terms and conditions, any cancellation requests must be sent in writing to ***. There is a thirty-one (31) day (one calendar month) notice period for all cancellation requests. We have since proceeded to cancel your policy, the cancelation is set for 01 August 2023, you will receive an email with a confirmation of this.
We are sad to see you go, but we do hope to have you part of the Oneplan family again.
Kind Regards,
Oneplan
Thank you for reaching out to us and we apologize for any inconvenience caused.
Kindly note that the claims for your fur-baby have been processed accordingly up to the cover limit of R1300 as a bank account refund. The standard turnaround time for bank refunds to reflect in your bank account is between 7 - 14 workings or sooner depending on the banks.
As per our policy terms and conditions, any cancellation requests must be sent in writing to ***. There is a thirty-one (31) day (one calendar month) notice period for all cancellation requests. We have since proceeded to cancel your policy, the cancelation is set for 01 August 2023, you will receive an email with a confirmation of this.
We are sad to see you go, but we do hope to have you part of the Oneplan family again.
Kind Regards,
Oneplan