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Stephanie N
1 reviews | Active since May 2011
06 Nov 2025, 16:37
Rhirhandzu assisted me, I got an sms that the claim I submitted earlier can not be processed as it was a duplicate claim
Rhirhandzu assisted me, I got an sms that the claim I submitted earlier can not be processed as it was a duplicate claim. It was very confusing as I just received ann sms that stated my claim was being assessed. Rhirhandzu assured me that the claim was captured x2 and that I should get an answer in the next 24-48 hours
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Oneplan Insurance's replyOfficial
06 Nov 2025, 18:10Hi Stephanie,
Thank you for your feedback! We’re glad to hear that Rhirhandzu assisted you with clarity and reassurance regarding your claim. It’s great to know she handled the situation efficiently and kept you informed throughout the process. We’ll be sure to share your appreciation with her.
Kind regards,
Oneplan.
Thank you for your feedback! We’re glad to hear that Rhirhandzu assisted you with clarity and reassurance regarding your claim. It’s great to know she handled the situation efficiently and kept you informed throughout the process. We’ll be sure to share your appreciation with her.
Kind regards,
Oneplan.
Oneplan Insurance's reply06 Nov 2025, 18:10
Official
Hi Stephanie,
Thank you for your feedback! We’re glad to hear that Rhirhandzu assisted you with clarity and reassurance regarding your claim. It’s great to know she handled the situation efficiently and kept you informed throughout the process. We’ll be sure to share your appreciation with her.
Kind regards,
Oneplan.
Thank you for your feedback! We’re glad to hear that Rhirhandzu assisted you with clarity and reassurance regarding your claim. It’s great to know she handled the situation efficiently and kept you informed throughout the process. We’ll be sure to share your appreciation with her.
Kind regards,
Oneplan.