IM
Iris M
1 reviews | Active since May 2023
23 Oct 2023, 16:30
Response time is slo...
Response time is slow
Helpful (0)
Replies (1)0
Replies (1)
Oneplan Insurance's replyOfficial
23 Oct 2023, 16:41Good day Iris,
Thank you for sharing your service experience with us.
We sincerely apologize for any delay in response that you may have experienced as we always attempt to attend to all queries in a timely manner and we will certainly look into the matter to prevent a recurrence of this nature.
Our clients are our number one priority, and we aim to provide them with the best service possible. Kindly note that should you experience any issues on our Whatsapp platform, we have alternative options for clients to utilize. You may send a "call me back" request directly from the Oneplan App and one of our friendly consultants will be in contact with the client, you could also contact our Customer Service Team at *** or an email can be sent to *** and one of our friendly consultants will be able to assist you.
We hope that you have a pleasant experience going forward. If you need any further assistance, please don't hesitate to send us a message on those platforms for assistance.
Kind Regards,
Oneplan
Thank you for sharing your service experience with us.
We sincerely apologize for any delay in response that you may have experienced as we always attempt to attend to all queries in a timely manner and we will certainly look into the matter to prevent a recurrence of this nature.
Our clients are our number one priority, and we aim to provide them with the best service possible. Kindly note that should you experience any issues on our Whatsapp platform, we have alternative options for clients to utilize. You may send a "call me back" request directly from the Oneplan App and one of our friendly consultants will be in contact with the client, you could also contact our Customer Service Team at *** or an email can be sent to *** and one of our friendly consultants will be able to assist you.
We hope that you have a pleasant experience going forward. If you need any further assistance, please don't hesitate to send us a message on those platforms for assistance.
Kind Regards,
Oneplan
Oneplan Insurance's reply23 Oct 2023, 16:41
Official
Good day Iris,
Thank you for sharing your service experience with us.
We sincerely apologize for any delay in response that you may have experienced as we always attempt to attend to all queries in a timely manner and we will certainly look into the matter to prevent a recurrence of this nature.
Our clients are our number one priority, and we aim to provide them with the best service possible. Kindly note that should you experience any issues on our Whatsapp platform, we have alternative options for clients to utilize. You may send a "call me back" request directly from the Oneplan App and one of our friendly consultants will be in contact with the client, you could also contact our Customer Service Team at *** or an email can be sent to *** and one of our friendly consultants will be able to assist you.
We hope that you have a pleasant experience going forward. If you need any further assistance, please don't hesitate to send us a message on those platforms for assistance.
Kind Regards,
Oneplan
Thank you for sharing your service experience with us.
We sincerely apologize for any delay in response that you may have experienced as we always attempt to attend to all queries in a timely manner and we will certainly look into the matter to prevent a recurrence of this nature.
Our clients are our number one priority, and we aim to provide them with the best service possible. Kindly note that should you experience any issues on our Whatsapp platform, we have alternative options for clients to utilize. You may send a "call me back" request directly from the Oneplan App and one of our friendly consultants will be in contact with the client, you could also contact our Customer Service Team at *** or an email can be sent to *** and one of our friendly consultants will be able to assist you.
We hope that you have a pleasant experience going forward. If you need any further assistance, please don't hesitate to send us a message on those platforms for assistance.
Kind Regards,
Oneplan