Respond late and tak...

Hi Nomzamo,

Thank you for sharing your service experience with us. Our clients are important to us, and we aim to provide them with the best service possible. We apologize for any delays you may have experienced as we strive to attend to all our queries in a timely manner.

Kindly note that should you experience any issues on our Whatsapp platform, we have alternative options for clients to utilize. You may send a "call me back" request directly from the Oneplan App and one of our friendly consultants will be in contact with the client, you could also contact our Customer Service Team at *** or an email can be sent to *** and one of our friendly consultants will be able to assist you. 
 
We hope that you have a pleasant experience going forward. If you need any further assistance, please don't hesitate to send us a message on those platforms for assistance.
    
Thank you for choosing Oneplan as your preferred insurance for your needs.
       
Kind Regards,
Oneplan