Requested a refund for a claim I had already paid, I messaged One plan pet insurance and spoke to a lovely woman by the name of Patience who was super helpful

Hi Rosmay, 

Thank you for your lovely feedback! We’re so glad to hear that Patience provided such friendly and helpful assistance, guiding you clearly through the refund process. We truly appreciate your recommendation and will be sure to share your kind words with her and the team. 

Kind regards, 
Oneplan.