Repeated issues with account

I have signed up with Oneplan a month ago. Whit the initial application I requested that the debit order should be done not before the 7th off each month and that I need another card for my son and ex. They said that date is fine. on the 29th I received a reminder that they will be making a debit order on the 1st. After inquiring about it they said that they can only debit on the 15th or the 1st.<br> I agreed to the 15th. Around the 7th I received a notice that my policy has been suspended. Once again I had to contact them. After speaking to numerous agents I finally got a response that the suspension was lifted and that they will debit on the 15th. about 2 days later I received another notice that my police has been suspended. Being so close to the 15th I left it. However the 15th came and went still no debit order. I only received one card.<br> Last night my son fell ill and had to go to the doctor. Since we are going through a divorce, I can't take any chances and had to let my ex know that I will have to pay in cash since I have no idea of what the status of my policy is. <br> <br> This problem is simply unacceptable...