PF
Pindiwe F
1 reviews | Active since Aug 2018
27 Feb 2022, 20:11
REPATRIATION COSTS NEVER PAID
It saddens me that even when I was at my worst moment OnePlan insurance found it ok not to fulfill their obligations. OnePlan never paid my husband's repatriation costs with all the proof provided. They had all the excused in the world and I gave them everything they needed and they never paid. What's R3000 compared to the premiums that I paid over the years???? It's soo sad but if thats the way they make money it makes sense.
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Oneplan Insurance's replyOfficial
27 Feb 2022, 21:25Hi Pindiwe,
We truly sympathize with the situation, and we are sorry to hear of the circumstances under which your Hellopeter posting has reached us. Our condolences to you and your family. Please accept our deepest sympathies for all that you have experienced.
We have acknowledged your complaint and we do have your families interests at heart, and we will assist with all we can in line with our terms and conditions. Please note that this is by no means a ploy to refuse payment of the claim.
This matter has been escalated to the relevant department and will be dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
We truly sympathize with the situation, and we are sorry to hear of the circumstances under which your Hellopeter posting has reached us. Our condolences to you and your family. Please accept our deepest sympathies for all that you have experienced.
We have acknowledged your complaint and we do have your families interests at heart, and we will assist with all we can in line with our terms and conditions. Please note that this is by no means a ploy to refuse payment of the claim.
This matter has been escalated to the relevant department and will be dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Oneplan Insurance's reply27 Feb 2022, 21:25
Official
Hi Pindiwe,
We truly sympathize with the situation, and we are sorry to hear of the circumstances under which your Hellopeter posting has reached us. Our condolences to you and your family. Please accept our deepest sympathies for all that you have experienced.
We have acknowledged your complaint and we do have your families interests at heart, and we will assist with all we can in line with our terms and conditions. Please note that this is by no means a ploy to refuse payment of the claim.
This matter has been escalated to the relevant department and will be dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
We truly sympathize with the situation, and we are sorry to hear of the circumstances under which your Hellopeter posting has reached us. Our condolences to you and your family. Please accept our deepest sympathies for all that you have experienced.
We have acknowledged your complaint and we do have your families interests at heart, and we will assist with all we can in line with our terms and conditions. Please note that this is by no means a ploy to refuse payment of the claim.
This matter has been escalated to the relevant department and will be dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan