Rejection of hospital claims , misinformation, and lack organisation to

The service received by some consultants as well as the assessor is not what they advertise.

My dog Piper was hospitalised for SRMa meningitis which is an serious illness that can occur in any young dog.

I have submitted 3 hospital claim forms of which the 1st was rejected due to a pre- existing condition which is absolutely false as my dog had no pre- existing condition of meningitis at all , and she has been on the plan since March , and the other 2claims were not attened to until I called to follow up today and one claim wasn't even on the system. I sent separate emails to help make it easier for tracking purposes but Oneplan also messed that up.

I have spent alot of my own funds unexpectedly for the treatment of my dog and required a refund on that as per policy document hospitalization is covered for upto R42 000 for accident and or illness of which this was a serious illness.

The assessor that attended the first hospital claim took 2 weeks to just reject my claim and I had no communication from any consultant despite being promised feedback by a certain time or a callback of which these are on record as calls are recorded. And I had to phone everyday to find out what's going on.

I refuse to accept the rejection as my dog did not have pre - existing conditions before joining one plan as she was a healthy young pup. And since joining she only had 1 hookworm infection of which the hospital cover was paid for.

SRMa is not a chronic Pre existing condition it's an illness that can be life threatening. But be warned Oneplan will tell you what Pre existing conditions your dog has even if your dog never had it.

They are 1 hit wonder after that it's any excuse to not pay claims and even when the load funds to the card you end up paying it back anyways cause they refuse to cover most consultants with the vet as well any serious illnesses that's life threatening to your pets as long as you hardly ever claim they will assist but claim a little more than once a year and nothing happens.