1 reviews | Active since Feb 2014
REJECTED CLAIMS
Onepet have stated since last year I owe money towards an over paid claim for one of my three pets on the one policy, they have subsequently rejected ALL claims for the other two pets that don't owe money!!
I paid the amount owing last week & called and asked the lady, what happens after I pay, I got told that I would get a sms stating its paid which I did receive and then I would have to resend the claims through again, which I have done, yet again all the claims are being REJECTED by the claims department, without even checking to see if it has been settled! Why Onepet cannot debit the amount owing from word go is beyond me, now I sit with unpaid claims for 2/3 pets on the plan.
I refer Onepet to a lot to people and now I don't know what to say anymore.
Please can someone look into this and advise what the next step is, as I don't want to add a new pet only to be told I owe money for another pet even thou my policy is paid each and every month, perhaps I should withhold my monthy payments now till oneplan owe me the money back for claims?! Make sense??
Hi Andrea,
We would like to sincerely apologize for the service that you've received. Please allow us some time to look into your policy and to provide feedback to you.
We will ensure to provide feedback by the end of the day tomorrow.
Regards,
The Oneplan Team
Hi Andrea,
We would like to sincerely apologize for the service that you've received. Please allow us some time to look into your policy and to provide feedback to you.
We will ensure to provide feedback by the end of the day tomorrow.
Regards,
The Oneplan Team
Hi Andrea,
We would like to sincerely apologize for the service that you've received. Please allow us some time to look into your policy and to provide feedback to you.
We will ensure to provide feedback by the end of the day tomorrow.
Regards,
The Oneplan Team
Hi Andrea,
We would like to sincerely apologize for the service that you've received. Please allow us some time to look into your policy and to provide feedback to you.
We will ensure to provide feedback by the end of the day tomorrow.
Regards,
The Oneplan Team
Hi Andrea,
We would like to sincerely apologize for the service that you've received. Please allow us some time to look into your policy and to provide feedback to you.
We will ensure to provide feedback by the end of the day tomorrow.
Regards,
The Oneplan Team
Hi Andrea,
We would like to sincerely apologize for the service that you've received. Please allow us some time to look into your policy and to provide feedback to you.
We will ensure to provide feedback by the end of the day tomorrow.
Regards,
The Oneplan Team
Hi Andrea,
We would like to sincerely apologize for the service that you've received. Please allow us some time to look into your policy and to provide feedback to you.
We will ensure to provide feedback by the end of the day tomorrow.
Regards,
The Oneplan Team
Hi Andrea,
We would like to sincerely apologize for the service that you've received. Please allow us some time to look into your policy and to provide feedback to you.
We will ensure to provide feedback by the end of the day tomorrow.
Regards,
The Oneplan Team
Hi Andrea,
We would like to sincerely apologize for the service that you've received. Please allow us some time to look into your policy and to provide feedback to you.
We will ensure to provide feedback by the end of the day tomorrow.
Regards,
The Oneplan Team
Hi Andrea,
We would like to sincerely apologize for the service that you've received. Please allow us some time to look into your policy and to provide feedback to you.
We will ensure to provide feedback by the end of the day tomorrow.
Regards,
The Oneplan Team
Hi Andrea,
We would like to sincerely apologize for the service that you've received. Please allow us some time to look into your policy and to provide feedback to you.
We will ensure to provide feedback by the end of the day tomorrow.
Regards,
The Oneplan Team
Hi Andrea,
We would like to sincerely apologize for the service that you've received. Please allow us some time to look into your policy and to provide feedback to you.
We will ensure to provide feedback by the end of the day tomorrow.
Regards,
The Oneplan Team
Hi Andrea,
We would like to inform you that your claims have been approved and they were rejected the second time due to a delay in the system.
Our apologies once again, we hope that all is in order.
Regards,
The Oneplan Team
Hi Andrea,
We would like to inform you that your claims have been approved and they were rejected the second time due to a delay in the system.
Our apologies once again, we hope that all is in order.
Regards,
The Oneplan Team