NN
Nandipha N
1 reviews | Active since Jun 2021
05 May 2025, 15:41
Rejected Claim
I have a Oneplan Core plus, in February I made a claim for OTC on the 02 February 2025 , same day I submitted my invoice through the whatsapp chat and on the following day I submitted the invoice through email correspondence , they claim I must re submit because of the light ink on the invoice I did,till today. Try to enquire with the health insurance through email and whatsapp. I feel they ignore me and while every month they debit my account. when I want to enquire I am ignored .
Helpful (0)
Replies (1)0
Replies (1)
Oneplan Insurance's replyOfficial
05 May 2025, 15:59Dear Nandipha,
Thank you for bringing this matter to our attention.
We regret the inconvenience you have experienced and the circumstances that led to your Hellopeter review. Please be assured that we take client feedback seriously, as it helps us refine our processes and uphold the service standards we aim to provide.
We understand how deeply upsetting it must be to encounter repeated issues with your policy and claims process.
Thank you for bringing this matter to our attention.
We regret the inconvenience you have experienced and the circumstances that led to your Hellopeter review. Please be assured that we take client feedback seriously, as it helps us refine our processes and uphold the service standards we aim to provide.
We understand how deeply upsetting it must be to encounter repeated issues with your policy and claims process.
Upon thorough investigation, we have followed up with the claims department for urgent assistance with reviewing the OTC claim and can confirm that the invoice has been received on our end and the claim has been approved. A consultant has responded on the WhatsApp chat to provide feedback and an SMS has been sent to the phone number listed confirming the status of the claim.
Once again, we truly apologize for the experience you've had and hope to restore your experience with us.
Kind regards
Oneplan.
Oneplan Insurance's reply05 May 2025, 15:59
Official
Dear Nandipha,
Thank you for bringing this matter to our attention.
We regret the inconvenience you have experienced and the circumstances that led to your Hellopeter review. Please be assured that we take client feedback seriously, as it helps us refine our processes and uphold the service standards we aim to provide.
We understand how deeply upsetting it must be to encounter repeated issues with your policy and claims process.
Thank you for bringing this matter to our attention.
We regret the inconvenience you have experienced and the circumstances that led to your Hellopeter review. Please be assured that we take client feedback seriously, as it helps us refine our processes and uphold the service standards we aim to provide.
We understand how deeply upsetting it must be to encounter repeated issues with your policy and claims process.
Upon thorough investigation, we have followed up with the claims department for urgent assistance with reviewing the OTC claim and can confirm that the invoice has been received on our end and the claim has been approved. A consultant has responded on the WhatsApp chat to provide feedback and an SMS has been sent to the phone number listed confirming the status of the claim.
Once again, we truly apologize for the experience you've had and hope to restore your experience with us.
Kind regards
Oneplan.