MJ
MJ J
1 reviews | Active since Apr 2012
15 Jan 2026, 18:54
Rejected claim
I am paying health insurance for a family of four. I took my kids to the dentist and claimed for both of them, now I keep getting rejected claims due to a 'duplicate' claim even though I provided both invoices. Only one was refunded. If I have to pay for a family of 4 but can only submit one claim then whats the point?
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Replies (3)0
Replies (3)
Oneplan Insurance's replyOfficial
15 Jan 2026, 19:20Dear MJ,
Thank you for bringing this to matter our attention.
We sincerely regret the circumstances that led to your complaint and apologize for any inconvenience you have experienced.
Upon investigation, we have noted that one claim has indeed been processed and approved for payment. The communication you received regarding a duplicate claim is due to an attempt to load the same claim for the same member using the mobile app. We have obtained the detailed invoices you have submitted via WhatsApp and have escalated them to the Claims Department for assistance with capturing the second claim for your other dependent and reviewing it. You will receive feedback regarding the status of the claim once it has been reviewed.
We sincerely apologise for the experience you've had and look forward to restoring your faith in our services.
Kind regards,
Oneplan.
Thank you for bringing this to matter our attention.
We sincerely regret the circumstances that led to your complaint and apologize for any inconvenience you have experienced.
Upon investigation, we have noted that one claim has indeed been processed and approved for payment. The communication you received regarding a duplicate claim is due to an attempt to load the same claim for the same member using the mobile app. We have obtained the detailed invoices you have submitted via WhatsApp and have escalated them to the Claims Department for assistance with capturing the second claim for your other dependent and reviewing it. You will receive feedback regarding the status of the claim once it has been reviewed.
We sincerely apologise for the experience you've had and look forward to restoring your faith in our services.
Kind regards,
Oneplan.
Oneplan Insurance's reply15 Jan 2026, 19:20
Official
Dear MJ,
Thank you for bringing this to matter our attention.
We sincerely regret the circumstances that led to your complaint and apologize for any inconvenience you have experienced.
Upon investigation, we have noted that one claim has indeed been processed and approved for payment. The communication you received regarding a duplicate claim is due to an attempt to load the same claim for the same member using the mobile app. We have obtained the detailed invoices you have submitted via WhatsApp and have escalated them to the Claims Department for assistance with capturing the second claim for your other dependent and reviewing it. You will receive feedback regarding the status of the claim once it has been reviewed.
We sincerely apologise for the experience you've had and look forward to restoring your faith in our services.
Kind regards,
Oneplan.
Thank you for bringing this to matter our attention.
We sincerely regret the circumstances that led to your complaint and apologize for any inconvenience you have experienced.
Upon investigation, we have noted that one claim has indeed been processed and approved for payment. The communication you received regarding a duplicate claim is due to an attempt to load the same claim for the same member using the mobile app. We have obtained the detailed invoices you have submitted via WhatsApp and have escalated them to the Claims Department for assistance with capturing the second claim for your other dependent and reviewing it. You will receive feedback regarding the status of the claim once it has been reviewed.
We sincerely apologise for the experience you've had and look forward to restoring your faith in our services.
Kind regards,
Oneplan.
MJ
MJ J's updateReviewer Update
15 Jan 2026, 19:23Great - thank you!
MJ
MJ J's update15 Jan 2026, 19:23
Reviewer Update
Great - thank you!
Oneplan Insurance's replyOfficial
16 Jan 2026, 19:19Dear MJ,
Kindly note that the Claims Department have provided feedback and advused that the additional Dentistry claim has been processed and approved. Confirmation of the status of the claim has been sent via SMS.
Once again, we truly apologise for the experience you've had and would like to thank you for the opportunity to address and resolve the matter.
Kind regards,
Oneplan.
Kindly note that the Claims Department have provided feedback and advused that the additional Dentistry claim has been processed and approved. Confirmation of the status of the claim has been sent via SMS.
Once again, we truly apologise for the experience you've had and would like to thank you for the opportunity to address and resolve the matter.
Kind regards,
Oneplan.
Oneplan Insurance's reply16 Jan 2026, 19:19
Official
Dear MJ,
Kindly note that the Claims Department have provided feedback and advused that the additional Dentistry claim has been processed and approved. Confirmation of the status of the claim has been sent via SMS.
Once again, we truly apologise for the experience you've had and would like to thank you for the opportunity to address and resolve the matter.
Kind regards,
Oneplan.
Kindly note that the Claims Department have provided feedback and advused that the additional Dentistry claim has been processed and approved. Confirmation of the status of the claim has been sent via SMS.
Once again, we truly apologise for the experience you've had and would like to thank you for the opportunity to address and resolve the matter.
Kind regards,
Oneplan.